Refund policy

Refund and Return Policy

Since our items are custom-made to order, we only accept returns for items that are damaged or defective. We do not offer refunds or exchanges for reasons such as buyer’s remorse or changes in preference. Please carefully review your order before completing your purchase.

Damaged or Defective Items

If you receive a damaged or defective item, you may request a return within 30 days of receiving it. To be eligible, the item must be unworn, unused, unwashed, and in its original condition with tags and packaging intact, along with proof of purchase.

• Return Shipping: Customers are responsible for return shipping costs.

• No Restocking Fee: There is no restocking fee for returns of damaged or defective items.

To start a return, please contact us at support@bagpushers.com. Returns sent back without prior approval will not be accepted.

Non-Returnable Items

Due to the custom-made nature of our products, returns or exchanges are not accepted for reasons other than damage or defects. We recommend purchasing added insurance at checkout to cover potential issues.

Refund Processing

Once we receive and inspect the returned item, refunds will be processed within 10 business days. If it has been more than 15 business days since the refund approval and you have not received your refund, please contact us at support@bagpushers.com.

Important Note

For customers wishing to receive a replacement item in the case of damage or defects, we highly recommend purchasing insurance at the time of purchase. This added protection ensures a smoother process if an issue arises.

Return Address:

22525 SE 64th Place #2281

Issaquah, WA 98027

Thank you for understanding and supporting our made-to-order process. If you have any questions or concerns, feel free to reach out to us at our support email.